05 Mar 2014
At the heart of all workplace and management issues are people. It's people who make or break the bottom line, which means that your HR people can add real value to it – if you let them.
21 Feb 2014
Before we start to pick holes in others, we need to look at ourselves first. That's why managers whose attitude is, 'this is who I am, deal with it' are so toxic, and why the higher up the ladder they climb, the worse the fall-out can be.
03 Feb 2014
We all need boundaries. So if you're feeling overloaded, overbooked and overwhelmed, perhaps it's time to regain a sense of sanity and learn how to say 'no'.
20 Jan 2014
Management fads come and go, but there are certain principles of good management that should be set in stone. So without further ado, here are 10 fundamental truths that together create a healthy, engaged and high-performing workplace.
27 Dec 2013
At the beginning of each year, millions of people and companies make New Year's Resolutions. And every March or April, most can't recall what resolutions they made. The main reason? They did not focus on their goals.
19 Dec 2013
Over the past few weeks, I've been screening applicants for several high-level positions. But despite their seniority, some of the submissions I've seen have been horrible. Here's what I'm looking for – and don't want to see – when I review an application.
04 Nov 2013
Most companies look at training as an expense. That attitude couldn't be more wrong. Training is a profit center in most circumstances, especially when you consider the costs of not carrying it out.
30 May 2013
Most people who quit their jobs don't quit their jobs, they quit their boss. In other words, they get tired of dealing with someone who's not doing what's needed in the management role.
15 May 2013
In all aspects of life, politeness and professionalism go a long way. Rudeness will lose you business. You would think that people would realize this, but alas, it seems the lessons still need to be taught.
23 Apr 2013
When it comes to achieving success, you may fall short if you merely focus your thoughts on being successful. You greatly increase the likelihood of success when you 'see' yourself succeeding.
05 Feb 2013
This past week a server was fired from Applebee's for violating the company's social media policy. Since then, a firestorm has erupted, with tens of thousands of people saying they won't eat at Applebee's anymore unless the company rehires the server. Here's my take on the situation.
18 Dec 2012
In the past, whenever I've returned to the United States after travelling abroad, I've always been glad to get home. But this year, for the first time in my life, the way I've seen U.S. airport employees treat the public has made me embarrassed for America.
27 Nov 2012
Selling is wrought with failure, rejection, and frustration. That's why your sales team needs to be nurtured, encouraged and supported. It might take a little effort, but remember, if your sales stop, so does your business.
13 Nov 2012
Few things are more frustrating than suffering the consequences that stem from someone's lies. People lie for a myriad of reasons. But whatever the motivation, lies have ripple effects that can cause damage throughout an organization.
22 Oct 2012
Holding the title of 'boss' doesn't mean you have the right to act like a dictator or a jerk. Life is not a continuation of how you acted in high school. You're in a real world of real people who want to contribute. Your job is to put off childish ways and start treating others with respect.
08 Oct 2012
What were you meant to do with your life? What is your passion? Are you currently working in your true vocation? If not, perhaps you would benefit from taking time to rethink your core reason for being.
