Inclusive strategies for hospitality managers
Stefano Battaglia | 17 Jan 2025
With international travel now accessible to an ever-growing proportion of the global population, in the hospitality sector, diversity can be a building block to a premium customer experience.
Garbage in, garbage out
David Livermore
Even the best AI tools display cultural bias. So without knowing how to write culturally intelligent AI prompts, it's easy to end up with content that is not quite right for your intended audience.
Five remote team new year's resolutions
Wayne Turmel
The new year is a great time to ask some fundamental questions about how your remote team works together and what needs to change.
Supporting mental health on remote and hybrid teams
Wayne Turmel
As a team leader, you need to be aware of the mental health of your team. So here are ten things to consider about creating and maintaining a healthy workplace environment.
Three key leadership skills for 2025
Tony Fournier
As technology evolves at breakneck speed, what are the leadership qualities that will be most critical in 2025?
Remote teams and common goals
Wayne Turmel
When your team isn’t physically co-located, how do you help everyone understand and stay focused on their common goals?
The great reset
Andrey Yashunky
Sometimes the only way to remove the fog clouding the future is a complete reset - in whatever form that might take.
Getting honest feedback as a long-distance leader
Wayne Turmel
Getting honest feedback is critical for anyone in a leadership role. But imagine how much more difficult this is when you and your team are in different physical places.
The benefits of a bucket list
Ian Child
Life’s too short not to have dreams. It doesn't matter if they are big, small, expensive or cheap, the important thing is to try to make them happen.
Parenthood and ESG
Jean-Sébastien Pelland
Becoming a parent is a life-changing event. And the realisation that our children will have to grow up in whatever world we leave behind can also have a big impact on how business leaders perceive growth and sustainability.
Hybrid work: do you want a mule or a platypus?
Wayne Turmel
Would you describe the hybrid workplace as a mule or as a platypus? Stick with me, because the question is not as crazy as it might sound.
Remote working and mental health
Wayne Turmel
One of the more interesting and talked-about topics around remote and hybrid working is how it impacts people’s mental health.
Combating burnout: five practical steps for leaders
Ang Brennan
In today’s relentless workplace, tackling burnout among leaders is a pressing reality. Here are some practical strategies to help build a supportive and resilient work environment.
Combating burnout: five practical steps for leaders
Ang Brennan
In today’s relentless workplace, tackling burnout among leaders is a pressing reality. Here are some practical strategies to help build a supportive and resilient work environment.
Managing performance on hybrid teams
Wayne Turmel
As hybrid working becomes more and more widespread, one of the biggest difficulties that has emerged is how to manage individual performance when some people are in the office more than others.
The importance of explicit expectations
Karl Hebenstreit
The mantra for human effectiveness is “communication, communication, communication”. But without setting explicit expectations, communication on its own isn't enough.
Surviving re-orgs and buyouts at a distance
Wayne Turmel
For people working remotely, an internal re-organization or an external buyout can be especially disconcerting and confusing.
How to lead with questions in cognitively diverse ways
Megan Seibel
Questions can be powerful leadership enablers. So it is worth taking time to understand the art of asking the right questions and creating a questioning culture when leading others.
Pause and allow
Neil Jurd
Being 'busy' is normally seen as a positive thing. But being busy has a dark side - stress, poor sleep, never having enough time to stop and think. So how can we learn to be effective without becoming overloaded?
Recent Podcasts
From the archive
Morale: a moving target
Duane Dike
What we think we know about morale is probably wrong, especially the black and white notion that morale is either ‘good’ or ‘bad’. Like most human feelings, morale is a moving target, which is why being sensitive to its nuances is such a key skill for leaders.
Leading a team is about them, not you
Wayne Turmel
Influencing people and getting them onboard has very little to do with what you want and everything to do with them. If they don't see why they should cooperate, they won't. If they see why they should want to help you, you can hardly stop them.
Small business: take advantage of advisors
Dan Bobinski
Many entrepreneurs have a passion for their products, not a background in business. So startups can give themselves a better chance of surviving if they create a board of advisors to provide regular, outside perspectives on internal and external situations.
Examining your assumptions
Wayne Turmel
Assumptions aren’t bad things. They are the model under which we do our work, particularly in remote teams. But assumptions need testing now and again, because without some kind of feedback along the way, things can go can go very wrong.
Are you an alpha male leader?
Manfred Kets De Vries
Alpha male leadership comes with a hefty price tag. Fear, low morale, high absenteeism and stress. So shouldn’t we be looking instead for models of leadership that connect, build and nurture?
Earlier opinion
Are America and Europe returning to the office in the same way?
Wayne Turmel
It has been four years since Covid caused a seismic change in how and where people work. But are North America and Europe handling this trend in the same way? The evidence says not.
What to do when you’re just not feeling it?
Wayne Turmel
Working remotely can be great, but it can also be isolating, especially on those days when you’re lacking motivation or just can’t seem to get to grips with what needs to be done.
The importance of age-inclusivity in hospitality
Penny Brown
Amid the ongoing labour shortage in the UK's hospitality industry, one positive sign is that the sector is attracting a growing number of over-50s workers, who now make up over a third of its workforce.
What to do if hybrid isn’t working
Wayne Turmel
How are team’s hybrid working arrangements working out? Are they better or worse than you expected?
Global trends to watch in 2024
David Livermore
Building a more culturally intelligent world requires keeping an eye on what’s going on globally. So I can’t help but wonder what 2024 might hold for us and what trends we should be anticipating and watching.
Can AI be trusted as an impartial recruitment partner?
Dan Adeline
The introduction of AI into the recruitment process has the potential to upset the balance between process and people, undermining diversity and fairness.
Communication is more than a transaction
Wayne Turmel
One of the biggest complaints about working remotely is that communication has become a series of transactions. But why is that a problem?
Why emotional intelligence is not enough
David Livermore
Emotional intelligence and cultural intelligence are like fraternal twins. They’re not the same person, but they share the same DNA and the family resemblance is unmistakable.
Managing across generations
Freya Owen
What can leaders can learn from the past to help to build better multigenerational workplaces in the future ?
The critical factor for team collaboration
Wayne Turmel
It doesn’t matter if your team is co-located, fully remote, or hybrid. Work slows if people can’t get access to the critical information they need to do their jobs.
Beware these remote management biases
Wayne Turmel
We all have biases that occasionally get us in trouble. And that's as true in a remote management context as it is in any other workplace setting.
How to deliver effective diversity training
David Livermore
There is plenty of valid criticism about diversity training. But an approach that addresses “what’s in it for you” and confronts real-world challenges goes a long way towards delivering effective learning opportunities.
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