Why coaching in business can fail to produce results
Clare Norman | 06 Feb 2025
Coaching often fails to deliver because organisations want the benefits of coaching without making the up-front investment in screening individuals for coaching readiness.
Remote working needs a unicorn
Wayne Turmel
Despite Amazon and other companies pulling the rug from under remote working, they will never be able to put the genie back in the bottle.
Inclusive strategies for hospitality managers
Stefano Battaglia
With international travel now accessible to an ever-growing proportion of the global population, in the hospitality sector, diversity can be a building block to a premium customer experience.
Garbage in, garbage out
David Livermore
Even the best AI tools display cultural bias. So without knowing how to write culturally intelligent AI prompts, it's easy to end up with content that is not quite right for your intended audience.
Five remote team new year's resolutions
Wayne Turmel
The new year is a great time to ask some fundamental questions about how your remote team works together and what needs to change.
Supporting mental health on remote and hybrid teams
Wayne Turmel
As a team leader, you need to be aware of the mental health of your team. So here are ten things to consider about creating and maintaining a healthy workplace environment.
Three key leadership skills for 2025
Tony Fournier
As technology evolves at breakneck speed, what are the leadership qualities that will be most critical in 2025?
The great reset
Andrey Yashunky
Sometimes the only way to remove the fog clouding the future is a complete reset - in whatever form that might take.
Why remote work can be hard on trust
Wayne Turmel
Trust is critical to successful remote and hybrid work. But even with the best of intentions, doubt and suspicion can creep in.
Getting honest feedback as a long-distance leader
Wayne Turmel
Getting honest feedback is critical for anyone in a leadership role. But imagine how much more difficult this is when you and your team are in different physical places.
The benefits of a bucket list
Ian Child
Life’s too short not to have dreams. It doesn't matter if they are big, small, expensive or cheap, the important thing is to try to make them happen.
Parenthood and ESG
Jean-Sébastien Pelland
Becoming a parent is a life-changing event. And the realisation that our children will have to grow up in whatever world we leave behind can also have a big impact on how business leaders perceive growth and sustainability.
Hybrid work: do you want a mule or a platypus?
Wayne Turmel
Would you describe the hybrid workplace as a mule or as a platypus? Stick with me, because the question is not as crazy as it might sound.
Hybrid work: do you want a mule or a platypus?
Wayne Turmel
Would you describe the hybrid workplace as a mule or as a platypus? Stick with me, because the question is not as crazy as it might sound.
Remote working and mental health
Wayne Turmel
One of the more interesting and talked-about topics around remote and hybrid working is how it impacts people’s mental health.
Combating burnout: five practical steps for leaders
Ang Brennan
In today’s relentless workplace, tackling burnout among leaders is a pressing reality. Here are some practical strategies to help build a supportive and resilient work environment.
Managing performance on hybrid teams
Wayne Turmel
As hybrid working becomes more and more widespread, one of the biggest difficulties that has emerged is how to manage individual performance when some people are in the office more than others.
The importance of explicit expectations
Karl Hebenstreit
The mantra for human effectiveness is “communication, communication, communication”. But without setting explicit expectations, communication on its own isn't enough.
Surviving re-orgs and buyouts at a distance
Wayne Turmel
For people working remotely, an internal re-organization or an external buyout can be especially disconcerting and confusing.
Recent Podcasts
From the archive
Morale: a moving target
Duane Dike
What we think we know about morale is probably wrong, especially the black and white notion that morale is either ‘good’ or ‘bad’. Like most human feelings, morale is a moving target, which is why being sensitive to its nuances is such a key skill for leaders.
The presentation as an act of heroism
Janet Howd
If you want to know how to deliver a presentation, think about performers like Pavarotti, Elvis, Madonna or Bono. Like any heroic figure, when they utter, it is because they intend to be heard and they are heard.
Leaders, go away!
Duane Dike
Too many bosses fail to understand that every individual thinks and works at different rates or that we all need to distinguish between important and not so important work to operate effectively.
Race, gender, and getting a fair shake
Dan Bobinski
We hear a lot about fairness. And no wonder. Nothing is more frustrating than being on the short end of an unfair situation.
Mastering failure
Myra White
Failure is part of being human. But what distinguishes superstars is that while they make the same amount of wrong turns as everyone else, they don't let their failures interfere with their pursuit of success.
Earlier opinion
How to lead with questions in cognitively diverse ways
Megan Seibel
Questions can be powerful leadership enablers. So it is worth taking time to understand the art of asking the right questions and creating a questioning culture when leading others.
Pause and allow
Neil Jurd
Being 'busy' is normally seen as a positive thing. But being busy has a dark side - stress, poor sleep, never having enough time to stop and think. So how can we learn to be effective without becoming overloaded?
Are America and Europe returning to the office in the same way?
Wayne Turmel
It has been four years since Covid caused a seismic change in how and where people work. But are North America and Europe handling this trend in the same way? The evidence says not.
What to do when you’re just not feeling it?
Wayne Turmel
Working remotely can be great, but it can also be isolating, especially on those days when you’re lacking motivation or just can’t seem to get to grips with what needs to be done.
The importance of age-inclusivity in hospitality
Penny Brown
Amid the ongoing labour shortage in the UK's hospitality industry, one positive sign is that the sector is attracting a growing number of over-50s workers, who now make up over a third of its workforce.
What to do if hybrid isn’t working
Wayne Turmel
How are team’s hybrid working arrangements working out? Are they better or worse than you expected?
Global trends to watch in 2024
David Livermore
Building a more culturally intelligent world requires keeping an eye on what’s going on globally. So I can’t help but wonder what 2024 might hold for us and what trends we should be anticipating and watching.
Can AI be trusted as an impartial recruitment partner?
Dan Adeline
The introduction of AI into the recruitment process has the potential to upset the balance between process and people, undermining diversity and fairness.
Communication is more than a transaction
Wayne Turmel
One of the biggest complaints about working remotely is that communication has become a series of transactions. But why is that a problem?
Why emotional intelligence is not enough
David Livermore
Emotional intelligence and cultural intelligence are like fraternal twins. They’re not the same person, but they share the same DNA and the family resemblance is unmistakable.
Managing across generations
Freya Owen
What can leaders can learn from the past to help to build better multigenerational workplaces in the future ?
The critical factor for team collaboration
Wayne Turmel
It doesn’t matter if your team is co-located, fully remote, or hybrid. Work slows if people can’t get access to the critical information they need to do their jobs.
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