More opinion
Why coaching in business can fail to produce results
Clare Norman
Coaching often fails to deliver because organisations want the benefits of coaching without making the up-front investment in screening individuals for coaching readiness.
Remote working needs a unicorn
Wayne Turmel
Despite Amazon and other companies pulling the rug from under remote working, they will never be able to put the genie back in the bottle.
Inclusive strategies for hospitality managers
Stefano Battaglia
With international travel now accessible to an ever-growing proportion of the global population, in the hospitality sector, diversity can be a building block to a premium customer experience.
Garbage in, garbage out
David Livermore
Even the best AI tools display cultural bias. So without knowing how to write culturally intelligent AI prompts, it's easy to end up with content that is not quite right for your intended audience.
Five remote team new year's resolutions
Wayne Turmel
The new year is a great time to ask some fundamental questions about how your remote team works together and what needs to change.
Supporting mental health on remote and hybrid teams
Wayne Turmel
As a team leader, you need to be aware of the mental health of your team. So here are ten things to consider about creating and maintaining a healthy workplace environment.
Three key leadership skills for 2025
Tony Fournier
As technology evolves at breakneck speed, what are the leadership qualities that will be most critical in 2025?
Remote teams and common goals
Wayne Turmel
When your team isn’t physically co-located, how do you help everyone understand and stay focused on their common goals?
The great reset
Andrey Yashunky
Sometimes the only way to remove the fog clouding the future is a complete reset - in whatever form that might take.
Why remote work can be hard on trust
Wayne Turmel
Trust is critical to successful remote and hybrid work. But even with the best of intentions, doubt and suspicion can creep in.
Culturally intelligent teams: different values, same norms
David Livermore
Understanding cultural differences on a diverse team does not automatically translate into better performance. Instead, leaders need to develop team norms that are both inclusive and unifying.
Are America and Europe returning to the office in the same way?
Wayne Turmel
It has been four years since Covid caused a seismic change in how and where people work. But are North America and Europe handling this trend in the same way? The evidence says not.
What to do when you’re just not feeling it?
Wayne Turmel
Working remotely can be great, but it can also be isolating, especially on those days when you’re lacking motivation or just can’t seem to get to grips with what needs to be done.
The importance of age-inclusivity in hospitality
Penny Brown
Amid the ongoing labour shortage in the UK's hospitality industry, one positive sign is that the sector is attracting a growing number of over-50s workers, who now make up over a third of its workforce.
What to do if hybrid isn’t working
Wayne Turmel
How are team’s hybrid working arrangements working out? Are they better or worse than you expected?
Global trends to watch in 2024
David Livermore
Building a more culturally intelligent world requires keeping an eye on what’s going on globally. So I can’t help but wonder what 2024 might hold for us and what trends we should be anticipating and watching.
Can AI be trusted as an impartial recruitment partner?
Dan Adeline
The introduction of AI into the recruitment process has the potential to upset the balance between process and people, undermining diversity and fairness.
Communication is more than a transaction
Wayne Turmel
One of the biggest complaints about working remotely is that communication has become a series of transactions. But why is that a problem?
Why emotional intelligence is not enough
David Livermore
Emotional intelligence and cultural intelligence are like fraternal twins. They’re not the same person, but they share the same DNA and the family resemblance is unmistakable.
Managing across generations
Freya Owen
What can leaders can learn from the past to help to build better multigenerational workplaces in the future ?
The critical factor for team collaboration
Wayne Turmel
It doesn’t matter if your team is co-located, fully remote, or hybrid. Work slows if people can’t get access to the critical information they need to do their jobs.
Getting honest feedback as a long-distance leader
Wayne Turmel
Getting honest feedback is critical for anyone in a leadership role. But imagine how much more difficult this is when you and your team are in different physical places.
The benefits of a bucket list
Ian Child
Life’s too short not to have dreams. It doesn't matter if they are big, small, expensive or cheap, the important thing is to try to make them happen.
Parenthood and ESG
Jean-Sébastien Pelland
Becoming a parent is a life-changing event. And the realisation that our children will have to grow up in whatever world we leave behind can also have a big impact on how business leaders perceive growth and sustainability.
Hybrid work: do you want a mule or a platypus?
Wayne Turmel
Would you describe the hybrid workplace as a mule or as a platypus? Stick with me, because the question is not as crazy as it might sound.
Remote working and mental health
Wayne Turmel
One of the more interesting and talked-about topics around remote and hybrid working is how it impacts people’s mental health.
Combating burnout: five practical steps for leaders
Ang Brennan
In today’s relentless workplace, tackling burnout among leaders is a pressing reality. Here are some practical strategies to help build a supportive and resilient work environment.
Managing performance on hybrid teams
Wayne Turmel
As hybrid working becomes more and more widespread, one of the biggest difficulties that has emerged is how to manage individual performance when some people are in the office more than others.
The importance of explicit expectations
Karl Hebenstreit
The mantra for human effectiveness is “communication, communication, communication”. But without setting explicit expectations, communication on its own isn't enough.
Surviving re-orgs and buyouts at a distance
Wayne Turmel
For people working remotely, an internal re-organization or an external buyout can be especially disconcerting and confusing.
How to lead with questions in cognitively diverse ways
Megan Seibel
Questions can be powerful leadership enablers. So it is worth taking time to understand the art of asking the right questions and creating a questioning culture when leading others.
Recent Podcasts
And some more
Beware these remote management biases
Wayne Turmel
We all have biases that occasionally get us in trouble. And that's as true in a remote management context as it is in any other workplace setting.
How to deliver effective diversity training
David Livermore
There is plenty of valid criticism about diversity training. But an approach that addresses “what’s in it for you” and confronts real-world challenges goes a long way towards delivering effective learning opportunities.
Enhancing engagement when flexible working isn't an option
Karen Jackson
There are many jobs where flexible working simply isn’t an option. So what alternative benefits can employers offer that will enhance employee well-being and engagement?
Who is working from home (and who isn't)?
Wayne Turmel
Why do some people work from home and others prefer (or have no choice but) to work in the office? The reasons are more varied than you might think.
Effective performance management can help reduce quiet quitting
Laura Moncrieffe
If organisations want to overcome 'quiet quitting', they need proactive, engaged leaders who are tapped in to the emotional, psychological, and financial needs of their employees.
Getting to grips with crisis management
Richard Harris-Deans
Managers are likely to navigate at least two or three major crises during their professional lives, and the way they respond could make or break their careers. So how should managers prepare for the worst?
Are we neglecting managers in the new world of work?
Marco Favaloro
With many managers struggling at a personal level in the new world of hybrid work, organisations need to offer additional support to build healthy workplace relationships.
Diverse teams and psychological safety
David Livermore
There’s been a surge of interest recently about the importance of psychological safety, and rightfully so. But like many good things, it's better not to have too much of it.
Inclusion is the key to engagement
Wayne Turmel
How do you keep employees engaged when they aren’t interacting with colleagues every day? The answer is to try to include them whenever the opportunity arises.
And still more...
Making cross-organizational teams work
Simon Thule Viggers
Cross-organizational teams are a growing trend. But they can have some costly side-effects for the people who are assigned to these temporary projects.
Great expectations?
Wayne Turmel
An issue many managers come up against on remote or hybrid teams is that there are fewer opportunities to inspect peoples' work in person, or on-demand. Dealing with this is all about expectations.
Culturally intelligent teams: different values, same norms
David Livermore
Understanding cultural differences on a diverse team does not automatically translate into better performance. Instead, leaders need to develop team norms that are both inclusive and unifying.
Communication differences on diverse teams
David Livermore
Differences in communication styles can be a constant source of conflict on diverse teams. Understanding these differences is key to building trust, avoiding misunderstandings and leading more effectively.
Hybrid teams: keeping up the connections
Marco Favaloro
It's all too easy for those all-important 'water cooler' moments to evaporate in the new hybrid world of work. So how do you build deeper relationships in teams that rarely share the same physical space?
Leadership advice you should ignore
David Livermore
So much advice to leaders and entrepreneurs is ill suited to leading in today's digital, diverse world. It often includes kernels of truth, but much of it needs a major rethink, starting with these.
The great mismatch?
Wayne Turmel
First was "the Great Resignation." Then there was "Quiet Quitting." But the latest buzzword flying around to help us understand the changing workplace is "the Great Mismatch."
Five questions culturally intelligent leaders ask themselves everyday
David Livermore
While cultural intelligence (CQ) needs to inform big picture strategic and operational issues, where it really comes to life is in the everyday practices of a leader.
Leaders, teammates, and teams
Wayne Turmel
The trend for remote work was rising for years before the COVID tsunami hit. But now we've passed that first big wave of change, what will teamwork look like going forward?
We're at a post-Covid inflection point. Now what?
Wayne Turmel
Three years of Covid-inspired disruption to the way work is done has left uncertainty in its wake. But waving a magic wand and saying, "we're going back to the way things were," isn't going to work for a number of reasons.
The power of figured worlds
David Livermore
Figured worlds - the social contexts where we feel most comfortable - are everywhere. They might be countries, racial groups, fashions, friend groups or religions - and we underestimate their power at our peril.
Talking about mental health
Therese Procter
How can people in managerial roles listen, understand and support team members who open up about mental health issues?
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