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Are America and Europe returning to the office in the same way?

Wayne Turmel

It has been four years since Covid caused a seismic change in how and where people work. But are North America and Europe handling this trend in the same way? The evidence says not.

What to do when you’re just not feeling it?

Wayne Turmel

Working remotely can be great, but it can also be isolating, especially on those days when you’re lacking motivation or just can’t seem to get to grips with what needs to be done.

The importance of age-inclusivity in hospitality

Penny Brown

Amid the ongoing labour shortage in the UK's hospitality industry, one positive sign is that the sector is attracting a growing number of over-50s workers, who now make up over a third of its workforce.

What to do if hybrid isn’t working

Wayne Turmel

How are team’s hybrid working arrangements working out? Are they better or worse than you expected?

Global trends to watch in 2024

David Livermore

Building a more culturally intelligent world requires keeping an eye on what’s going on globally. So I can’t help but wonder what 2024 might hold for us and what trends we should be anticipating and watching.

Can AI be trusted as an impartial recruitment partner?

Dan Adeline

The introduction of AI into the recruitment process has the potential to upset the balance between process and people, undermining diversity and fairness.

Communication is more than a transaction

Wayne Turmel

One of the biggest complaints about working remotely is that communication has become a series of transactions. But why is that a problem?

Why emotional intelligence is not enough

David Livermore

Emotional intelligence and cultural intelligence are like fraternal twins. They’re not the same person, but they share the same DNA and the family resemblance is unmistakable.

Managing across generations

Freya Owen

What can leaders can learn from the past to help to build better multigenerational workplaces in the future ?

The critical factor for team collaboration

Wayne Turmel

It doesn’t matter if your team is co-located, fully remote, or hybrid. Work slows if people can’t get access to the critical information they need to do their jobs.

Presenting to diverse audiences

David Livermore

Presentation skills are a critical part of being an effective leader. But the more diverse your audience, the more you have to plan ahead and adjust the way you present.

Culturally intelligent teams: different values, same norms

David Livermore

Understanding cultural differences on a diverse team does not automatically translate into better performance. Instead, leaders need to develop team norms that are both inclusive and unifying.

Communication differences on diverse teams

David Livermore

Differences in communication styles can be a constant source of conflict on diverse teams. Understanding these differences is key to building trust, avoiding misunderstandings and leading more effectively.

Hybrid teams: keeping up the connections

Marco Favaloro

It's all too easy for those all-important 'water cooler' moments to evaporate in the new hybrid world of work. So how do you build deeper relationships in teams that rarely share the same physical space?

Leadership advice you should ignore

David Livermore

So much advice to leaders and entrepreneurs is ill suited to leading in today's digital, diverse world. It often includes kernels of truth, but much of it needs a major rethink, starting with these.

The great mismatch?

Wayne Turmel

First was "the Great Resignation." Then there was "Quiet Quitting." But the latest buzzword flying around to help us understand the changing workplace is "the Great Mismatch."

Five questions culturally intelligent leaders ask themselves everyday

David Livermore

While cultural intelligence (CQ) needs to inform big picture strategic and operational issues, where it really comes to life is in the everyday practices of a leader.

Leaders, teammates, and teams

Wayne Turmel

The trend for remote work was rising for years before the COVID tsunami hit. But now we've passed that first big wave of change, what will teamwork look like going forward?

We're at a post-Covid inflection point. Now what?

Wayne Turmel

Three years of Covid-inspired disruption to the way work is done has left uncertainty in its wake. But waving a magic wand and saying, "we're going back to the way things were," isn't going to work for a number of reasons.

The power of figured worlds

David Livermore

Figured worlds - the social contexts where we feel most comfortable - are everywhere. They might be countries, racial groups, fashions, friend groups or religions - and we underestimate their power at our peril.

Talking about mental health

Therese Procter

How can people in managerial roles listen, understand and support team members who open up about mental health issues?

And some more

Company culture: the bigger picture

Wayne Turmel

How do we judge a company or team's culture? What role does working together physically play in creating it? Maybe more important, and harder to answer - how do we know?

What Is the language of conscious leadership?

Vlatka Ariaana Hlupic

Words have their own energy and meaning and need to be chosen with care. That's why language is such an important barometer of organisational culture.

Does working remotely make work less toxic?

Wayne Turmel

Some unwelcome workplace behaviors disappear when we work remotely. But when the way we work changes, so do the ways we manage to annoy and undermine each other.

Money talks: the power of salary transparency

Noura Dadzie

In the U.S., six states have passed laws requiring employers to publish salary information in an effort to reduce wage gaps. So should more organisations be prioritising salary transparency?

How culturally intelligent leaders make decisions

David Livermore

What does culturally intelligent decision-making look like for today's global leader? It's certainly not as simple as "just make a decision."

Financial stress and employee wellbeing

Harry Bliss

With the cost-of-living crisis set to continue for the foreseeable future, supporting employees with their financial wellbeing must be a top priority for every employer.

Enough of all this 'quiet quitting'

Wayne Turmel

Every once in a while, the business press gets hold of an idea and works it like a dog with a sock until it's unrecognizable. Such is the case with 'quiet quitting'.

Does it matter if you like the people you work with?

Amanda Nimon-Peters

Most of us need a sense of belonging with the people we spend time with. So working with people we like is good for us as well as the organisations that employ us.

How to build trust on a diverse team

David Livermore

Diverse teams have a harder time trusting each other than homogeneous teams do. Here are three evidence-based ways to go about building that trust.

And still more...

Is there a place for gossip in the new normal?

Bob Selden

Social chit-chat is a vital part of being human. But how does that fit in with the the new normal of hybrid or home working where our physical contact with others is limited?

The key ingredients for digital project success

Greig Johnston

More than eight out of 10 digital projects get delayed, run over budget, and/or fail to deliver what they promised. So how can organisations avoid falling into the same trap?

Corporate culture: have we lost our touch?

Bob Selden

Remote working is all very well, but how can we get a real feel for other people and build meaningful relationships without ever being in physical proximity to them?

Proper vacations are all about teamwork

Wayne Turmel

Far too many of us (especially Americans), don't use all our vacation time. But taking time off to recharge our batteries helps the whole team, so making sure that happens is a team effort, too.

The leadership trust crisis

David Livermore

Across the world, trust in leadership is at an all-time low. But global leaders also need to be mindful that many approaches to rebuilding trust are biased toward Western values.

Leveraging tech to succeed at hybrid working

Jesper Theill Eriksen

A variety of issues still plague today's hybrid work environments, particularly around the tech used to enable effective remote working.

How to talk about the elephant in the room

David Livermore

Knowing how to identify and constructively address unresolved conflict in different cultural situations is a key skill for global leaders.

Eight steps to achieving a high-performance culture

Vlatka Ariaana Hlupic

Creating a high-performance culture is often touted as the holy grail of today's organisations. But achieving it in practice remains an elusive concept.

Onboarding on hybrid teams

Wayne Turmel

Bringing people onto a hybrid team presents all the challenges associated with an office-based team, as well as many of the challenges that come with a fully remote team.

Presenting to diverse audiences

David Livermore

Presentation skills are a critical part of being an effective leader. But the more diverse your audience, the more you have to plan ahead and adjust the way you present.

Can you work from home and still have a career?

Wayne Turmel

Everyone knows that if you work from home once everyone else returns to the office, you've obviously decided your career doesn't matter. Right?

Creating serendipity in the workplace

Christian Busch

Everyone experiences good or bad luck at some point in their lives. But what if luck isn't as blind as we thought? What if it is something we can cultivate in the workplace and beyond?