More opinion
Managing performance on hybrid teams
Wayne Turmel
As hybrid working becomes more and more widespread, one of the biggest difficulties that has emerged is how to manage individual performance when some people are in the office more than others.
The importance of explicit expectations
Karl Hebenstreit
The mantra for human effectiveness is “communication, communication, communication”. But without setting explicit expectations, communication on its own isn't enough.
Surviving re-orgs and buyouts at a distance
Wayne Turmel
For people working remotely, an internal re-organization or an external buyout can be especially disconcerting and confusing.
How to lead with questions in cognitively diverse ways
Megan Seibel
Questions can be powerful leadership enablers. So it is worth taking time to understand the art of asking the right questions and creating a questioning culture when leading others.
Pause and allow
Neil Jurd
Being 'busy' is normally seen as a positive thing. But being busy has a dark side - stress, poor sleep, never having enough time to stop and think. So how can we learn to be effective without becoming overloaded?
Are America and Europe returning to the office in the same way?
Wayne Turmel
It has been four years since Covid caused a seismic change in how and where people work. But are North America and Europe handling this trend in the same way? The evidence says not.
What to do when you’re just not feeling it?
Wayne Turmel
Working remotely can be great, but it can also be isolating, especially on those days when you’re lacking motivation or just can’t seem to get to grips with what needs to be done.
The importance of age-inclusivity in hospitality
Penny Brown
Amid the ongoing labour shortage in the UK's hospitality industry, one positive sign is that the sector is attracting a growing number of over-50s workers, who now make up over a third of its workforce.
What to do if hybrid isn’t working
Wayne Turmel
How are team’s hybrid working arrangements working out? Are they better or worse than you expected?
Global trends to watch in 2024
David Livermore
Building a more culturally intelligent world requires keeping an eye on what’s going on globally. So I can’t help but wonder what 2024 might hold for us and what trends we should be anticipating and watching.
Corporate culture: have we lost our touch?
Bob Selden
Remote working is all very well, but how can we get a real feel for other people and build meaningful relationships without ever being in physical proximity to them?
Are we neglecting managers in the new world of work?
Marco Favaloro
With many managers struggling at a personal level in the new world of hybrid work, organisations need to offer additional support to build healthy workplace relationships.
Diverse teams and psychological safety
David Livermore
There’s been a surge of interest recently about the importance of psychological safety, and rightfully so. But like many good things, it's better not to have too much of it.
Inclusion is the key to engagement
Wayne Turmel
How do you keep employees engaged when they aren’t interacting with colleagues every day? The answer is to try to include them whenever the opportunity arises.
Making cross-organizational teams work
Simon Thule Viggers
Cross-organizational teams are a growing trend. But they can have some costly side-effects for the people who are assigned to these temporary projects.
Great expectations?
Wayne Turmel
An issue many managers come up against on remote or hybrid teams is that there are fewer opportunities to inspect peoples' work in person, or on-demand. Dealing with this is all about expectations.
Culturally intelligent teams: different values, same norms
David Livermore
Understanding cultural differences on a diverse team does not automatically translate into better performance. Instead, leaders need to develop team norms that are both inclusive and unifying.
Communication differences on diverse teams
David Livermore
Differences in communication styles can be a constant source of conflict on diverse teams. Understanding these differences is key to building trust, avoiding misunderstandings and leading more effectively.
Hybrid teams: keeping up the connections
Marco Favaloro
It's all too easy for those all-important 'water cooler' moments to evaporate in the new hybrid world of work. So how do you build deeper relationships in teams that rarely share the same physical space?
Leadership advice you should ignore
David Livermore
So much advice to leaders and entrepreneurs is ill suited to leading in today's digital, diverse world. It often includes kernels of truth, but much of it needs a major rethink, starting with these.
The great mismatch?
Wayne Turmel
First was "the Great Resignation." Then there was "Quiet Quitting." But the latest buzzword flying around to help us understand the changing workplace is "the Great Mismatch."
Can AI be trusted as an impartial recruitment partner?
Dan Adeline
The introduction of AI into the recruitment process has the potential to upset the balance between process and people, undermining diversity and fairness.
Communication is more than a transaction
Wayne Turmel
One of the biggest complaints about working remotely is that communication has become a series of transactions. But why is that a problem?
Why emotional intelligence is not enough
David Livermore
Emotional intelligence and cultural intelligence are like fraternal twins. They’re not the same person, but they share the same DNA and the family resemblance is unmistakable.
Managing across generations
Freya Owen
What can leaders can learn from the past to help to build better multigenerational workplaces in the future ?
The critical factor for team collaboration
Wayne Turmel
It doesn’t matter if your team is co-located, fully remote, or hybrid. Work slows if people can’t get access to the critical information they need to do their jobs.
Beware these remote management biases
Wayne Turmel
We all have biases that occasionally get us in trouble. And that's as true in a remote management context as it is in any other workplace setting.
How to deliver effective diversity training
David Livermore
There is plenty of valid criticism about diversity training. But an approach that addresses “what’s in it for you” and confronts real-world challenges goes a long way towards delivering effective learning opportunities.
Enhancing engagement when flexible working isn't an option
Karen Jackson
There are many jobs where flexible working simply isn’t an option. So what alternative benefits can employers offer that will enhance employee well-being and engagement?
Who is working from home (and who isn't)?
Wayne Turmel
Why do some people work from home and others prefer (or have no choice but) to work in the office? The reasons are more varied than you might think.
Effective performance management can help reduce quiet quitting
Laura Moncrieffe
If organisations want to overcome 'quiet quitting', they need proactive, engaged leaders who are tapped in to the emotional, psychological, and financial needs of their employees.
Recent Podcasts
And some more
Five questions culturally intelligent leaders ask themselves everyday
David Livermore
While cultural intelligence (CQ) needs to inform big picture strategic and operational issues, where it really comes to life is in the everyday practices of a leader.
Leaders, teammates, and teams
Wayne Turmel
The trend for remote work was rising for years before the COVID tsunami hit. But now we've passed that first big wave of change, what will teamwork look like going forward?
We're at a post-Covid inflection point. Now what?
Wayne Turmel
Three years of Covid-inspired disruption to the way work is done has left uncertainty in its wake. But waving a magic wand and saying, "we're going back to the way things were," isn't going to work for a number of reasons.
The power of figured worlds
David Livermore
Figured worlds - the social contexts where we feel most comfortable - are everywhere. They might be countries, racial groups, fashions, friend groups or religions - and we underestimate their power at our peril.
Talking about mental health
Therese Procter
How can people in managerial roles listen, understand and support team members who open up about mental health issues?
Company culture: the bigger picture
Wayne Turmel
How do we judge a company or team's culture? What role does working together physically play in creating it? Maybe more important, and harder to answer - how do we know?
What Is the language of conscious leadership?
Vlatka Ariaana Hlupic
Words have their own energy and meaning and need to be chosen with care. That's why language is such an important barometer of organisational culture.
Does working remotely make work less toxic?
Wayne Turmel
Some unwelcome workplace behaviors disappear when we work remotely. But when the way we work changes, so do the ways we manage to annoy and undermine each other.
Money talks: the power of salary transparency
Noura Dadzie
In the U.S., six states have passed laws requiring employers to publish salary information in an effort to reduce wage gaps. So should more organisations be prioritising salary transparency?
And still more...
How culturally intelligent leaders make decisions
David Livermore
What does culturally intelligent decision-making look like for today's global leader? It's certainly not as simple as "just make a decision."
Financial stress and employee wellbeing
Harry Bliss
With the cost-of-living crisis set to continue for the foreseeable future, supporting employees with their financial wellbeing must be a top priority for every employer.
Enough of all this 'quiet quitting'
Wayne Turmel
Every once in a while, the business press gets hold of an idea and works it like a dog with a sock until it's unrecognizable. Such is the case with 'quiet quitting'.
Does it matter if you like the people you work with?
Amanda Nimon-Peters
Most of us need a sense of belonging with the people we spend time with. So working with people we like is good for us as well as the organisations that employ us.
How to build trust on a diverse team
David Livermore
Diverse teams have a harder time trusting each other than homogeneous teams do. Here are three evidence-based ways to go about building that trust.
Is there a place for gossip in the new normal?
Bob Selden
Social chit-chat is a vital part of being human. But how does that fit in with the the new normal of hybrid or home working where our physical contact with others is limited?
The key ingredients for digital project success
Greig Johnston
More than eight out of 10 digital projects get delayed, run over budget, and/or fail to deliver what they promised. So how can organisations avoid falling into the same trap?
Corporate culture: have we lost our touch?
Bob Selden
Remote working is all very well, but how can we get a real feel for other people and build meaningful relationships without ever being in physical proximity to them?
Proper vacations are all about teamwork
Wayne Turmel
Far too many of us (especially Americans), don't use all our vacation time. But taking time off to recharge our batteries helps the whole team, so making sure that happens is a team effort, too.
The leadership trust crisis
David Livermore
Across the world, trust in leadership is at an all-time low. But global leaders also need to be mindful that many approaches to rebuilding trust are biased toward Western values.
Leveraging tech to succeed at hybrid working
Jesper Theill Eriksen
A variety of issues still plague today's hybrid work environments, particularly around the tech used to enable effective remote working.
How to talk about the elephant in the room
David Livermore
Knowing how to identify and constructively address unresolved conflict in different cultural situations is a key skill for global leaders.
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