We’ve all heard of emotional intelligence, but what about conversational intelligence? How can leaders use conversation to activate higher-level intelligences such as trust, integrity, empathy and good judgment?
We’ve all heard of emotional intelligence, but what about conversational intelligence? What impact does what you say and how you say it have on those around you - and what implications dos this have in a leadership context?
Judith Glaser, author of Conversational Intelligence, explains how our growing understanding of neuroscience can show us how to use conversation to activate higher-level intelligences such as trust, integrity, empathy and good judgment. She talks to Dawna Jones about the effect of conversations on trust in leadership and how leaders can make change safe for employees.
In this podcast, find out:
- How non-judgmental environments (and skills) raises the IQ of kids and companies alike
- What leaders can do to create safe environments so change doesn’t trigger fear
- The neuroscience behind trust and conversations; why you feel trust and distrust simultaneously.
- How trustworthy conversations transformed Clairol from a $250 million dollar company to a $4.5 Billion dollar company
- Best practices for conversational intelligence
Judith Glaser, author of Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results, has been studying the relationship between trust, communication and high performance for decades. She’s the author of seven books and an animated film on leadership and she’s a leading authority on conversational intelligence, neuro-innovation and WE-centric leadership.
An Adjunct Professor at Wharton, she’s also guest lectured for Harvard, Kellogg, and Loyola to name a few. You’ll find more about her books and neuro-tips at www.conversationalintelligence.com.
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