In business, we often say that employees are a firm's greatest asset. Or are they? For sure, employees are the cornerstone of innovation, service, and quality. Without the rank-and-file employee, our organizations come to a grinding halt. Without good leadership and sound supervision, we have the potential to do more harm than good.
Most companies claim that "Employees are our most valued asset". But few seem to believe it and even fewer act on it.
Ponder this: When the last supervisor or manager was promoted or hired in your organization, how much training did they receive?
According to the Corporate Learning Factbook (2008), companies spend around $1,200 per employee for training but only around 20 percent of this is spent on supervisory / management training. Of course, some organizations spend more than others, but the proof is in the pudding.
The Equal Employment Opportunity Commission (EEOC) reported that 99,922 charges were filed in 2010 – the most in EEOC history. According to the EEOC, the breakdown of charges is as follows:
Retaliation (36 percent), race (36 percent), sex/gender (29 percent), age (23 percent), and disability (25 percent). The sum is more than 100 percent as a charge may address more than one allegation. These charges cost employers more than $400 million dollars.
To add fuel to the fire, consider the cost of turnover. Being a bad supervisor may not be illegal, but of the leading reasons employees leave, many of them have a common point of origin – the supervisor. Among the expected cost of recruitment, screening, and initial training, we need to factor in inefficiency costs. According to J. Douglas Phillips, inefficiency of incoming employees, departing employees and vacancy may cause employers tens of thousands of dollars per employee.
Jim Collins, author of "Good to Great" reinforced the importance of "getting the right people on the bus," but what do you do with them once you have them? With poor supervisor, they may not be there long, be very inefficient, or worst-case, it may end in litigation.
Even in this rough economic period, Deloitte reports that 65 percent of employees are currently looking for work. According to a Gallup poll, 65 percent of employees leave because of their managers. "I didn't quit my job. I quit my boss" seems to be a recurring theme.
Invest in Training
Advancement, recognition, and many other systems can greatly help, but effective management and leadership skills are a requirement. While some firms see training as an expense, others see it as an investment.
Dan Carrison and Rod Walsh, authors of Semper Fi: Business Leadership the Marine Corps Way nailed it when they stated, "It's the training, not the screening, that creates Marine Corps leaders of all ranks." Carrison and Walsh state, training is how they can take a teenager who's never been behind the wheel of a car and put them behind the wheel of a $50 million tank.
Human resource professionals and hiring managers may see previous supervisor experience on a resume and some incorrectly assume that the candidate received training and possesses the required knowledge. This is a huge assumption.
Providing supervisors and managers with basic training can go a long way. My short list of hot topics that ought to be covered includes:
- Coaching
- Communication
- Conflict Management
- Counseling
- Decision Making
- Diversity
- Employment Law
- Leadership Fundamentals
- Motivation
- Performance Evaluations
- Problem Solving
- Time Management
Of course many systems are needed to support outstanding supervisor development, but isn't it worth the investment?
