The rear left wheel of a motorcar is excellent. There is nothing to criticise. But if you believed that all you needed on a motorcar was the rear left wheel, then there would be something wrong with your belief, not with the wheel. I use this analogy when pointing out that our existing thinking methods and habits are excellent but not enough.
Far too many executives believe that management thinking consists of continuity and problem solving. This means keeping things going as they are and then solving the problems that arise from time to time.
So management thinking is all about problem solving. But what if something is not a problem?
Even when there is no general complacency, there is difficulty in thinking about things that are perfectly satisfactory.
There are at least three situations involved here:
Situation one: 'The good is the enemy of the best'. This means that we stop thinking when we have reached a 'good result'. Had we gone on thinking a bit more, we might have found an even better result.
We do not need to stop thinking because we have an adequate answer. There are often more answers than just one. So we need to develop the habit of continuing to think about the matter even when we have an adequate answer.
How much time, effort and energy do we put into finding the 'better answer'? Often there is a need for choice, for decision and for action. While we may spend some time looking for a better answer, this time is limited. Yet even a little time spent looking for a better answer is not time wasted. Now and again a better answer will indeed be found.
Situation two: In this second situation we think we know that there are other possible ways. The difficulty is in persuading others to explore these ways.
It is not possible to start from the deficiencies of the present approach, because none may be apparent. It is necessary to focus on the values and benefits provided by the other ways.
A comparison is then made between the values offered by the other methods and the values offered by the existing approach. Big differences may now be seen.
Situation three: Here the matter being considered is excellent in itself. It is not going to be changed or replaced. It is now an issue of saying that 'it is not sufficient'. One wheel on a car is excellent – but it is not sufficient.
Traditional thinking is excellent – but it is not sufficient.
