New research from Virgin Media O2 reveals that British workers lack the confidence and skills to use AI, with 69% saying they don’t know how to use AI at work. Almost eight out of 10 (79%) say they haven’t received training on how to use AI software from their employer, with a further three-quarters (75%) unsure of which prompts to use to make AI effective.
In addition, many say they don’t have the skills they need to progress their careers over the next five years and beyond, with more than half (55%) saying they haven’t had any training since they left education. More than four out of 10 (41%) believe a lack of confidence in themselves is the greatest challenge to them progressing their careers.
To address this issue, Virgin Media O2 has introduced AI training for its 16,000-strong workforce as part of its enhanced learning and development programme to equip employees with critical skills. Employees can now access thousands of training courses on a range of topics including Generative AI, leadership and management, mental flexibility and critical thinking.
“As a leading employer, we want to create an environment where employees can grow and thrive in their careers,” said Philipp Wohland, Chief People Officer at Virgin Media O2. “Our revitalised learning and development programme will help to provide our people with the tools they need to grow their skills, capabilities, and confidence for now and for the future.”