It seems to have taken a while for somebody to state the obvious about the British Airways dispute, but the prize goes to Michael Skapinker writing in today’s FT.
"It is the job of the chief executive to know when his staff are that unhappy," he says. "What is even clearer is that the customers could not care less who was to blame. When they are sweating, exhausted and fed up, they expect someone senior to take charge and tell them what is happening."
The solution to improved performance isn't productivity hacks or better time management - we just need to inject more joy into our time at work.
In an era where AI can draft emails and manage our schedules, 'Relationship Currency' is a timely reminder of the importance of investing in genuine human connection.
What can Julius Caesar's imperfect story - his spectacular failures as well as his success - tell us about contemporary leadership challenges?
