With British Airways reeling from one of the biggest corporate PR disasters in history, it's worth mentioning just how much impact social media had on the Terminal 5 catastrophe.
So if you still think that your organisation can ignore You Tube and the like, perhaps it's time to think again...
Here's an example from the 28 or so Terminal 5 videos posted on YouTube
How can managers and organisations create an environment in which every voice is genuinely heard, valued and deployed to maximum effect? This book offers some practical ways to meet this challenge.
In an era where AI can draft emails and manage our schedules, 'Relationship Currency' is a timely reminder of the importance of investing in genuine human connection.
What can Julius Caesar's imperfect story - his spectacular failures as well as his success - tell us about contemporary leadership challenges?
