With British Airways reeling from one of the biggest corporate PR disasters in history, it's worth mentioning just how much impact social media had on the Terminal 5 catastrophe.
So if you still think that your organisation can ignore You Tube and the like, perhaps it's time to think again...
Here's an example from the 28 or so Terminal 5 videos posted on YouTube
Can we truly manage others without first understanding ourselves? This is the question at the heart of a book that takes an unconventional approach to management by drawing on the teachings of the teacher and philosopher, Jiddu Krishnamurti.
What can Julius Caesar's imperfect story - his spectacular failures as well as his success - tell us about contemporary leadership challenges?
Max Mckeown's heavyweight new book draws from neuroscience, psychology and cultural evolution to develop a practical framework for human adaptability. It might also help you move from paralysis into abundance
