" /> Skip to main content

How do you treat your waiters?

Mar 28 2008 by
Print This Article

One of the biggest indicators of your ability to lead might just be how well, or poorly, you treat your wait-person at your local restaurant, an idea discussed in this USA Today article by Del Jones.

In fact, the article states that BMW North America President Tom Purves has said that the rule about waiters "is bang spot on." Other CEOs have also acknowledged this connection and have stated that you should, "beware of anyone who pulls out the power card to say something like, 'I could buy this place and fire you,' or 'I know the owner and I could have you fired.'

The type of person who throws their weight around like this has revealed far more about their character than about their wealth and power.

It turns out the first CEO to come up with this observation about waiters was Raytheon CEO, Bill Swanson. He wrote a booklet of 33 different observations about what it takes to be a good leader called "Swanson's Unwritten Rules of Management."

One of the key rules is, "A person who is nice to you but rude to the waiter, or to others, is not a nice person."

So, if you are thinking you are ready for the top office with the great view, you may want to pause and look at how you last tipped or treated that waiter or waitress. If you were nice to them, maybe you are ready for that move up the ladder. If you prefer to be rude to people surviving on tips, you may need to work on yourself a little bit longer.

Related Categories

Latest book reviews

MORE BOOK REVIEWS

The Enlightened Manager

The Enlightened Manager

Vishwanath Alluri and Harry Eyres

Can we truly manage others without first understanding ourselves? This is the question at the heart of a book that takes an unconventional approach to management by drawing on the teachings of the teacher and philosopher, Jiddu Krishnamurti.

The Voice-Driven Leader

The Voice-Driven Leader

Steve Cockram and Jeremie Kubicek

How can managers and organisations create an environment in which every voice is genuinely heard, valued and deployed to maximum effect? This book offers some practical ways to meet this challenge.

Lead Like Julius Caesar

Lead Like Julius Caesar

Paul Vanderbroeck

What can Julius Caesar's imperfect story - his spectacular failures as well as his success - tell us about contemporary leadership challenges?