Skip to main content

Is BA hellbent on corporate suicide?

Feb 09 2007 by Brian Amble
Print This Article

British Airways' decision to charge many of its customers as much as £240 extra for checking in two or more bags - coming hot on the heals of the notorious crucifix row - makes it increasingly hard to escape the conclusion that the company is hellbent on committing corporate suicide.

From Tuesday most passengers will be able to stow only one item weighing no more than 23kg in the aircraft's hold.

In some cases it will be cheaper to buy an extra seat - and the baggage allowance that goes with it - than to pay the surcharge.

On its Web site, BA claims that the move represents a "simpler" policy aimed at creating "the best possible airport experience before you fly."

Of course, the best experience for many passengers will simply be to fly with another airline, something that one might have thought would have occurred to BA's management before it embarked on this latest PR gaffe.

London Evening Standard | BA to charge £240 for checking in more than one bag

Related Categories

Latest book reviews

MORE BOOK REVIEWS

Relationship Currency

Relationship Currency

Ravi Rajani

In an era where AI can draft emails and manage our schedules, 'Relationship Currency' is a timely reminder of the importance of investing in genuine human connection.

The Confidence Myth

The Confidence Myth

Ginka Toegel

How can women leaders break free from gendered perceptions? Professor Ginka Toegel’s new book challenges the narrative that female leaders lack confidence or that women need to "fix" themselves, arguing for a fundamental shift in how organisations recognise and reward competence.

Hone - How Purposeful Leaders Defy Drift

Hone - How Purposeful Leaders Defy Drift

Geoff Tuff and Steven Goldbach

In a business landscape obsessed with transformation and disruption, Hone offers a refreshingly counterintuitive approach to today's organisational challenges.