Why do some change initiatives work and others fail dismally? Harvard Business School professor Michael Roberto and researcher Lynne Levesque have carried out an in-depth comparison of two generations of a customer-satisfaction program at a large American retailer to find out what it is that makes a change initiatives take hold.
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In a business landscape obsessed with transformation and disruption, Hone offers a refreshingly counterintuitive approach to today's organisational challenges.
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In an era where AI can draft emails and manage our schedules, 'Relationship Currency' is a timely reminder of the importance of investing in genuine human connection.