How People Tick: A Guide to Difficult People and How to Handle Them

When dealing with difficult people, it is often just one aspect of their behaviour that is particularly challenging. But that single characteristic can be very problematic! This is a practical guide to every type of difficult person and how best to handle them.

Packed with useful tips on how to deal with even the most irritating people, this provides real insights and solutions for a variety of difficult situations. Each situation is described, how it happens is analyzed, and then strategies for dealing with the problem successfully are suggested.

Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again.

How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is for anyone who finds people bewildering or just plain difficult, and yet still wants to understand them, work with them and live with them.