Dear Management-Issues...
I have recently been appointed supervisor of a small team in a retail travel agency. The previous supervisor had swept many issues under the carpet for a long time such as some quite serious written complaints regarding staff being inexperienced, impolite and making some serious mistakes regarding travel arrangements.
To make matters worse, one of the members of my new team is feeling resentful towards me because he has worked for the company for 15 years and was expecting to be promoted into my role.
Other team members have become very demotivated and there is really only one member taking on majority of the workload which has led her to making some serious mistakes due to her trying to get everything done as efficiently as possible.
I am thinking of organising a meeting in which I can formally introduce myself as the new supervisor and try to build rapport with the team. As well as introducing new policies and procedures which will hopefully introduce some structure, I would like to encourage communication between the team as it seems it is seriously lacking.
I am also thinking of slowly beginning to delegate some jobs to my senior staff member who was unhappy about missing out on the supervisor role.
I would really appreciate any feedback about my situation.
