A cultural conundrum

2008

I am an expat manager who moved from the UK to China a year ago. I found a similar management position with a firm in China and to begin with, my staff were very polite and helpful.

But recently, one of my team has been openly challenging my working-style and being dismissive of my decisions, especially in front of a more junior member of staff in my team making me 'lose face'. In addition, after being our of the office for two weeks on vacation, I have returned to find her carrying out tasks that are my responsibility, which I feel are targeted at demonstrating she is doing fine without me.

I am acutely aware of the east/west cultural differences, but it appears that the lady in question is aggrieved that I am in a management position despite having five years solid managerial experience in a different country versus her having none.

I plan to meet with her one-on-one to tell her how her behaviour is making me feel but any other advice on how I approach this? Culturally, I don't want to speak to my line manager about it, as it would give the impression that I am not in control of my team.

Robert, China

Need some help with a problem at work? Drop us an email to: [info | at | management-issues.com] entitled "Advice Clinic" and we'll try to help.

We can't answer every question we receive, but we'll do our best to respond to those that we think will resonate with our audience. And we can't offer legal advice. If We think you need a lawyer, we'll tell you. All names and locations are changed for publication.

Penny de Valk's Answer:

Your decision to speak to her one-to-one is a good one. You don't need to specifically refer to your cultural differences but to be cognisant of them when you are speaking to her. In fact it is an opportunity for you to demonstrate your sensitivity to these differences without being overt about it.

You will be aware that these 'direct' conversations may seem quite challenging but if done in a conciliatory way using language like "when you...I feel..." as opposed to "you are being rude and dismissive etc" might get to the bottom of what her problem is, recognising that she is unlikely to tell you directly if she has a problem with what you are doing.

Instead try to understand her motives by asking open questions about how you might enable her success, checking in with her about her own career aspirations and what suggestions she has for how things could be improved - it might uncover what she is trying to 'prove'.

Good luck with the meeting and in your career generally - it is a real challenge trying to be an effective manager outside of our cultural milieu but an important one for managers to embark on. You are a pioneer and that is not always an easy role to play!

About our Expert

Penny de Valk
Penny de Valk

Penny de Valk is the Chief Executive of the UK-based Institute of Leadership and Management (ILM), the largest qualification-awarding and professional membership body in Europe for managers.