Offshore call centres fail to deliver

You are not logged in | Free Registration Add to My AOL, MyYahoo, Google, Bloglines rss feed >>advanced search
THIS WEEK'S HIGHLIGHTS

Up and Down

How to stay positive when the economy is down

Can the Ego

Real leaders leave their egos at home

Balancing Act

What does "responsible leadership" really mean?

Too Clever?

How do you manage brilliant people?
Offshore call centres are damaging reputations and customer relationships while failing to deliver the expected cost savings, financial services firms have been warned.

Please enter the confirmation text that you see below.
Only type in the word that is in BOLD.

Confirmation code: soldierlike
Your Name
Email (optional)
Comment
Location (optional)

We want to hear your opinion!

Do you have an opinion you would like to share on the issues raised on this site?

Send us your opinion using this form?

Please note that all comments are reviewed before being added to the site and that we reserve the right to edit any comments we receive.

GOLDEN OLDIES - FROM THE MANAGEMENT-ISSUES ARCHIVE

A for Apathy

Overcoming apathy is the key to leadership.

Generation Y

Getting to grips with the new generation.

Play the Game

Here's how to deal with office politics.

Bad Beliefs

It's time to get rid of the beliefs that hold us back.