Homeshoring alternative to offshoring

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THIS WEEK'S HIGHLIGHTS

Up and Down

How to stay positive when the economy is down

Can the Ego

Real leaders leave their egos at home

Balancing Act

What does "responsible leadership" really mean?

Too Clever?

How do you manage brilliant people?
Packing off your call centres to somewhere cheap and far away is so passé. In fact, instead of alienating both customers and politicians, American businesses would be far better off keeping their call centre workers at home – literally.

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